Support
FAQ
This page contains the most frequent asked questions that we've received from you.
Questions
1. How can I add/remove/edit radio stations?
2. Why don't my media keys work (properly) with BBox?
3. Why isn't BBox listed in my keyboard's list of Mediaplayers?
4. How do I convert a file to MP3?
5. Why are some tracks colered green instead of blue in my Music Library?
6. You promised me a deskband, so where is it?
7. How can I remove files from the database?
8. My question isn't listed here, now what?
How can I add/remove/edit radio stations?
The radio stations grid itself is fully editable.
Simply press the INSert key to create a new entry.
Moving to another record or pressing ENTER, saves the changes.
Tips:
You can also inline edit (F2) or delete (DEL) existing radio stations.
You may select multiple lines (CTRL-Click / SHIFT-Click), and delete them at once.
Notes:
When BBox updates, the installer displays a checkbox "Install default Radio stations"
If you have this option checked, the installer will overwrite your edited radio stations file!
Why don't my media keys work (properly) with BBox?
You are probably using a Logitech® keyboard. If this is the case, this problem can easily be fixed.
All you need to do is add a single line to the Logitech® 'players.ini' file, which can normally be found at:
'C:\Program Files\Logitech\iTouch\'
Open this file for editing and add the following line somewhere in the [Players] section:
BBox=wac,BBoxV2.exe,TbbMainForm,xxx,xxx,xxx,xxx,xxx,xxx,xxx,0,1,BBoxV2
Why isn't BBox listed in my keyboard's list of Mediaplayers?
If you're a re using a Logitech® keyboard then this problem can easily be fixed. All you need to do is add a single line to the Logitech® 'players.ini' file, which can normally be found at:
'C:\Program Files\Logitech\iTouch\'
Open this file for editing and add the following line somewhere in the [Players] section:
BBox=wac,BBoxV2.exe,TbbMainForm,xxx,xxx,xxx,xxx,xxx,xxx,xxx,0,1,BBoxV2
How do I convert a file to MP3?
Right-click on the file in the BBox library, choose 'Copy selection to Encoder...'
When the Encoder Form is shown, press start to convert the file to MP3.
Tips:
You can also show/hide the Encoder with the 'Encoder' button in the toolbar, or goto the View menu and choose 'Encoder...'
When the Encoder Form is already visible, you can also drag & drop files into it.
Why are some tracks colered green instead of blue in my Music Library?
Newly added tracks are colored green to indicate you might have to check the contents of the tags.
This 'New-state' also prevents these tracks from being renamed/moved by the organizer.
When you're sure that the tags are correct, select one or more tracks in the library, right-click on the slection and choose 'Clear New status for selection' from the popup menu.
Notes:
When you edit the tags of a tracks, the 'New-state' is automatically cleared.
You promised me a deskband, so where is it?
The BBox Deskband has to be manually activated (just like any other deskband).
To activate and show the BBox Deskband, right-click on an empty spot on your Windows® taskbar and choose 'Toolbars -> BBox Deskband' from the popup menu.
Tips:
You can also display the BBox Deskband in your Microsoft Internet Explorer® by right-clicking on the Explorer toolbar and choosing 'BBox Deskband'.
Once activated, you can configure in BBox when to display the Deskband. Goto the BBox 'Settings...' and then navigate to tabsheet 'Tray & Deskband'.
How can I remove files from the database?
Selected files can be deleted by simply pressing the DELete key.
Files are ONLY deleted from the database and not from you harddisk.
Tips:
You may select multiple lines (CTRL-Click / SHIFT-Click / CTRL-A), and delete them at once.
My question isn't listed here, now what?
Please contact us by email with your question.
Sending email can also be done from BBox itself, goto the 'Help' menu en press 'Send mail...'